Bausch + Lomb Increases Productivity and Improves Customer Service with Logistyx Solution

As one of the most highly respected and well known healthcare brands in the world, Bausch + Lomb need to ensure that the distribution of their products is smooth and seamless to maintain their integrity in the industry and keep their customers happy.

However, a complex in house system combined with huge growth within the organization was making this difficult to achieve.Having developed their own distribution tool in an attempt to streamline the order process, Bausch + Lomb were faced with all sorts of problems soon after implement

CHALLENGE

Bausch + Lomb were using 25 different carriers, each with their own different services – 24hrs delivery, 48hr, pre 8, pre 10, etc.

Each carrier uses a specific type of bar code and codes were not always compatible with Bausch + Lomb’s software. Label maintenance for such a large number of carriers was costing the company a lot of money and was extremely labor intensive.