A recent study by the J.J. Keller Center for Market Insights highlights the top concerns for fleet managers in 2024, emphasizing driver safety, compliance with regulations, and managing company expenses. The fourth annual report, based on a February 2024 survey of 489 fleet managers across the U.S. and Canada, reveals that navigating issues such as driver training, new vehicle technology, and vehicle maintenance makes the job moderately to extremely challenging for 74% of respondents.
Safety and compliance are crucial with nearly 60% of fleet managers citing driver knowledge and safe vehicle operation as their chief concerns. Avoiding distracted driving and ensuring accurate vehicle inspections are also critical priorities. The study shows a significant rise in concerns over hours-of-service (HOS) compliance, which increased from 20% to 33% between 2023 and 2024. HOS violations constituted 40% of all roadside infractions in fleet audits last year.
Fleet managers continue to grapple with regulatory changes and the need for continuous improvement in driver skills. Accurate and well-organized recordkeeping remains a significant challenge, with 47% of managers highlighting the importance of maintaining proper driver qualification files. Respondents also stressed the need for effective, accessible, and engaging driver training programs, tailored to their specific operational needs.
The study shows the importance of leadership in prioritizing safety and fostering a culture where employees feel valued. As economic pressures and the risk of legal repercussions increase, fleet managers are focusing on reducing inefficiencies and minimizing driver turnover. The findings reflect ongoing trends in fleet management, with a strong emphasis on safety and compliance as critical factors for success.