Customer Service

MIT Center for Transportation & Logistics has launched the Intelligent Logistics Systems Lab, backed by Mecalux, to explore AI and machine learning applications in logistics.

Hai Robotics, a leader in warehouse automation, has relocated its Americas headquarters from California to Georgia to enhance customer access and support.

Brian Work, CTO at Transportation Insight and Nolan Transportation Group, discusses their efforts to enhance end-to-end visibility and create a frictionless environment for shippers and carriers using the Beon™ Digital Logistics Platform, with a focus on leveraging artificial intelligence in 2024.

Launched last July, MeRA leverages large language models to automate responses to customer inquiries, significantly reducing agent handle time by 50 percent.

Upgrade your brand's first impression, and achieve a greater customer connection with thoughtful packaging from Packsize.

UPS' President of Supply Chain Solutions Bill Seward discusses supply chain strategy, technology investments, and more at MODEX 2024.

Improving efficiency and customer satisfaction

Many of today’s modern enterprises are stuck having at least one full-time employee who lives and breathes the central email box, and their job is solely to open every email that comes into the enterprise and try to figure out what exactly the customer might be asking for.

This ebook attempts to answer questions by examining recent customer service trends, addressing the elephant in the room (shared inboxes), and exploring the benefits of employing a digital assistant to help your customer service reps work smarter, not harder.

This paper separates people, process & technology and breaks down some of the key challenges associated with each, along with the solutions for aligning them.

The six building blocks of customer-centric fulfillment.

With the right actions, supply chain leaders can turn supply chain disruption into meaningful change and build long-term resilience to outmaneuver uncertainty and achieve growth. Those that do will achieve competitive advantage now and in the future.

Explore how you can overcome E-Commerce challenges with accurate product classifications, timely trade regulation content and comprehensively calculated landed costs.

With customers staying home and companies taking a safety-first approach, service leaders that innovate first and fastest will win.

Industry leaders rely on the 4 pillars of engagement to deliver an effortless customer experience and win customers-for-life.