How Toshiba Achieved a 99.3% Damage-Free-Shipment Rate While Reducing Costs

Toshiba Upgrades to Flock Freight

After Toshiba’s less-than-truckload (LTL) freight started incurring damage, the company knew its next freight solution needed to keep product touchpoints to a minimum.

By upgrading to Flock Freight's shared truckload (STL), Toshiba cut its damage rate in half, to less than one percent.

The Search for a Cost-Efficient Shipping Solution

In business for more than 20 years, Toshiba America Business Solutions develops new and better ways to deliver ideas and information. Its multifunction printers (MFPs), label and receipt printers, and digital signage empower businesses across the United States and Latin America.

For years, Toshiba shipped sensitive electronics via LTL, which resulted in significantly high rates of product damage. In the interest of lowering damage rates, the company increased its use of truckload (TL) but paid exorbitant costs for under-utilized space.

Unsatisfied with traditional shipping modes, Toshiba’s Senior Manager of Transportation and Fleet Services Al Garcia sought a cost-effective solution that would keep damage-prone goods intact with minimal touchpoints. The company tested Flock Freight’s STL solution in January 2021.

“Delivering the highest levels of quality and consistency to our clients is core to our business, which is why Toshiba made the shift to Flock Freight® as it enabled us to improve shipment success rates while simultaneously reducing costs.”

After this trial, Toshiba realized FlockDirect, Flock Freight’s terminal free STL solution lives up to its promise of truckload-quality service for a lower price.

Download this Customer Success Story to follow in Toshiba’s footsteps and see the FlockDirect difference for yourself.