BigCommerce

In this new survey of 3,000 digital consumers and 800 online merchants conducted by ecommerce platform BigCommerce, we detail how shipping impacts your customer’s experience, and how Amazon is forcing retailers to offer more shipping options.

A new survey of 3,000 digital consumers and 800 online merchants conducted by ecommerce platform BigCommerce indicates that more than half of online shoppers have stopped shopping with retailers due to a negative shipping experience.